Our Leadership Team

Rebecca Williams

Chief Financial Officer and Interim CEO

Becky Williams joined Eliada in 2002 as Comptroller with thirty years experience in accounting. She has since led Eliada to maintain the highest quality and ethically sound accounting policies and procedures as the CFO. She is also certified in Supervisory/Management Skills from Asheville-Buncombe Technical Community College.

Contact: bwilliams@eliada.org, ext. 369


TraceyTracey A. McCrain, MBA

Chief Operations Officer

Tracey McCrain joined Eliada in 1989 as a staff member in Residential Treatment. She served for 10 years as a Residential Youth Counselor, Team Coordinator, Group Leader and Treatment Director before moving to Child Development in 1999. She is a Level III Early Childhood Administrator with a BA in Psychology and an MBA. She served as a member of both the Buncombe County Kindergarten Readiness Committee and the Buncombe County More at Four Committee.

Contact: tmccrain@eliada.org, ext. 336

DSC_0008Maggie Brown, MBA

Director of Human Resources

Maggie Brown joined Eliada Homes in 2013 as the Staff Recruiter, and she moved into the role of Director of Human Resources in 2014. Maggie previously worked in the wireless communications industry for 10 years before transitioning to professional recruitment and human resources. She is the Girl Scout Troup Leader for Troop 01753.  In 2015, Maggie was named one of Asheville’s “Forty Under 40” by the Asheville Area Chamber of Commerce.

Contact: mbrown@eliada.org, ext. 360

Tami Ruckman, MSW, CFRE

Director of Development

Tami joined Eliada in 2013 after having served as Development Officer at two other children’s homes in North Carolina and Kentucky. She has been a Certified Fund Raising Executive since 1995, participated in four capital campaigns in North Carolina, Kentucky, and Indiana, and is on the Board of Directors for the Association of Fund Raising Professionals WNC Chapter.

Contact: truckman@eliada.org, ext. 306

Dr. Lisa Walker, Psy.D.

Psychologist, Director of Residential Treatment

Originally from Detroit, MI, Dr. Lisa Walker, Psy.D. entered into the service of others via mobile crisis street outreach to sexually exploited women and girls.  Dr. Lisa, came to Eliada with over 10 years of experience in the mental health field.  Dr. Lisa completed her undergraduate and master’s studies in Detroit, MI, doctorate in San Francisco, CA, doctoral internship in New York City, NY.  Previous to Eliada Dr. Lisa served as the Clinical Director to two other child services agencies in North Carolina.  She is on the board of numerous organizations as well as the Buncombe County Women’s Commission.  Dr. Lisa is excited to continue the Transformation Model of care at Eliada as it is youth and family focused and provides direct care staff with a person-centered foundation for treatment.

Contact: lwalker@eliada.org, ext. 382 

Kelly Shusko

Performance Quality Improvement Director

Kelly Shusko joined Eliada in 2012.  She holds a BA in Human Development and Family Studies from Samford University in Birmingham, Alabama and an MSW degree from the University of South Carolina.  Kelly has committed her nearly 20 year professional career to helping children, youth and families who have been impacted by trauma.  Beginning as a Clinical Therapist, she was compelled to support and prepare caregivers and accepted an opportunity to lead foster care programs in 2006.  Kelly is certified to facilitate TIPS-MAPP, Triple P Positive Parenting, Making Proud Choices,  and Stewards of Children.   She is an active participant with the Western Adoption and Foster Care Association and the Western Child Welfare Partnership. 

Contact: kshusko@eliada.org, ext. 329


Frank Taylor

Chief Business Development Officer

Frank Taylor joined Eliada in 2016. Since coming on board, Frank has assisted the agency in developing corporate partnerships and is building a long-term sustainability and land use plan that will expand and diversify revenue generating opportunities. Frank comes with a wealth of management experience.  As a consultant, Frank spent years providing business problem resolution for a variety of firms, from small businesses to large national corporations. He consulted in a variety of industries including oil & gas, hospitals, and diagnostic/ laboratory supplies. In his tenure in Asheville, Frank has also served as the President of Westall Chandley, Inc. as well as the President & CEO of Genova Diagnostics, Inc.

Contact: ftaylor@eliada.org, ext. 380

Ted Stump

Eliada Students Training for Advancement Workforce Development Director

Ted comes to Eliada with a BS in Communications and Masters in Divinity.  He was an Instructor at the Oaks Virtual Academy and the Admissions Director at Wolf Creek Academy.  He has worked with youth in Church Outreach programs, networked across the country with youth pastors, and published articles in Youth Worker Magazine and Youth Ministry. At Eliada, Ted hopes to help the hardest to reach youth gain employment and life skills.

Contact: tstump@eliada.org, ext. 323

Haven Lee Guyer

Director of Child Development

Haven Lee Guyer joined Eliada in the winter of 2012 as a NC PreK Teacher.  She is a Level 3 Early Childhood Administrator.  She holds a Bachelor’s degree in Special Education and has her SP II teaching license in Special Education and Birth-Kindergarten. She has a Masters degree in Leadership, Policy & Advocacy in Early Childhood Education. Haven Lee has been trained in Triple P Parenting, CLASS and Conscious Discipline. She is the mom to four wonderfully active and extremely handsome sons.

Contact:hguyer@eliada.org, ext. 396

Cheryl Whitaker

Director of Foster Care

Cheryl began her career at Eliada, which was her professional home for more than 10 years.  During her first tenure at Eliada, she held positions in our campus-based residential programs, served on our Fiscal Team to manage service authorizations and launched our Centralized Intake Department.  She left Eliada to pursue an opportunity in Foster Care.  She has held Foster Care Case Manager, Supervisor and Regional Director positions with one of our collateral foster care provider agencies in Western North Carolina.  Most recently, she has served as the Contract Performance Specialist with the Performance and Quality Improvement team at VAYA Health, our local Managed Care Organization (MCO). Cheryl’s depth of professional experience, coupled with her personable demeanor and her commitment to Eliada will be an asset to our program.

Contact: cwitaker@eliada.org, ext. 318

Vicky Matthews

Director of Education

Vicky Matthews supervises the educational experience of youth in PRTF and Day treatment. As a career educator Vicky has taught special education at both the middle and high school levels,  and served as an Assistant Principal and Principal in Buncombe County Schools. She has a Master’s Degree in Behavior Disorders and an Education Specialist Degree in School Administration. After retirement from the public school system, Vicky found that she missed working with students and found her new home at Eliada in March, 2013.  Vicky has one daughter, 3 cats, and 1 very spoiled dog.  She loves music and enjoys singing in a music duo in local venues.

Contact: vmatthews@eliada.org, ext. 265

Dr. Philip Kiratzis, M.D.

Psychiatrist, Medical Director

Dr. Kiratzis comes to Eliada with a wealth of clinical and research experience. A native of Pittsburgh, Dr. Kiratzis has studied, trained, and practiced across the country.

His postdoctoral training included residency at the University of Vermont School of Medicine and a fellowship in Child and Adolescent Psychiatry at New York University. Dr. Kiratzis holds licensures in Alabama, North Carolina, and New York, and is certified by the National Board of Medical Examiners. His clinical experience includes work as a consulting psychiatrist for Smoky Mountain Center, Grandfather Home for Children, Stone Mountain School, and Asheville School, among others.

Contact: ext. 384