Our Leadership Team
Cindy has worked in the mental health system for 27 years as a direct care provider and an administrator. She has a Master of Arts in Counseling from the University of Alabama at Birmingham, and a Bachelor of Social Work from the University of North Alabama. She is a Licensed Professional Counselor.
Cindy comes to Eliada from Family Preservation Services of North Carolina, now Pathways by Molina, where she has worked for the past 10 years. For the past 7 years, she has been State Director for North Carolina. As State Director for Family Preservation, Cindy managed all operations, including a $20 million annual budget, multiple service lines, and also served on a number of state teams to impact legislation, including the Medicaid Reform team.
Cindy was born in Nashville, Tennessee, and grew up in Tennessee and Alabama with her parents and sister. As an adult, she lived in Birmingham, Alabama and Kenai, Alaska before moving to North Carolina 10 years ago. She has a 15-year-old son, Miles, who attends West Henderson High School in Henderson County. They live in Fletcher, where she enjoys the outdoors and is an avid runner.
Contact: firstname.lastname@example.org, ext. 364
Chief Financial Officer
Becky Williams joined Eliada in 2002 as Comptroller with thirty years experience in accounting. She has since led Eliada to maintain the highest quality and ethically sound accounting policies and procedures as the CFO. She is also certified in Supervisory/Management Skills from Asheville-Buncombe Technical Community College.
Contact: email@example.com, ext. 369
Tracey A. McCrain, MBA
Chief Operations Officer
Tracey McCrain joined Eliada in 1989 as a staff member in Residential Treatment. She served for 10 years as a Residential Youth Counselor, Team Coordinator, Group Leader and Treatment Director before moving to Child Development in 1999. She is a Level III Early Childhood Administrator with a BA in Psychology and an MBA. She served as a member of both the Buncombe County Kindergarten Readiness Committee and the Buncombe County More at Four Committee.
Contact: firstname.lastname@example.org, ext. 336
Director of Human Resources
Maggie Brown joined Eliada Homes in 2013 as the Staff Recruiter, and she moved into the role of Director of Human Resources in 2014. Maggie previously worked in the wireless communications industry for 10 years before transitioning to professional recruitment and human resources. Maggie has a B.S. in Organizational Management as well as a MBA. In 2015, Maggie was named one of Asheville’s “Forty Under 40” by the Asheville Area Chamber of Commerce.
Contact: email@example.com, ext. 360
Tami Ruckman, MSW, CFRE
Director of Development
Tami joined Eliada in 2013 after having served as Development Officer at two other children’s homes in North Carolina and Kentucky. She has been a Certified Fund Raising Executive since 1995, participated in four capital campaigns in North Carolina, Kentucky, and Indiana, and is on the Board of Directors for the Association of Fund Raising Professionals WNC Chapter.
Contact: firstname.lastname@example.org, ext. 306
Performance Quality Improvement Director
Kelly Shusko joined Eliada in 2012. She holds a BA in Human Development and Family Studies from Samford University in Birmingham, Alabama and an MSW degree from the University of South Carolina. Kelly has committed her nearly 20 year professional career to helping children, youth and families who have been impacted by trauma. Beginning as a Clinical Therapist, she was compelled to support and prepare caregivers and accepted an opportunity to lead foster care programs in 2006. Kelly is certified to facilitate TIPS-MAPP, Triple P Positive Parenting, Making Proud Choices, and Stewards of Children. She is an active participant with the Western Adoption and Foster Care Association and the Western Child Welfare Partnership.
Contact: email@example.com, ext. 329
Tiffany originally began working at Eliada as a RISE Intern in January of 2014. After RISE she was promoted into several new positions including: Residential Counselor, Team Leader, and then Program Manager. In 2018, Tiffany moved into the Assistant Residential Director role. She has a degree in Psychology from ETSU, and she is currently enrolled in a Master of Science program in Industrial Organizational Psychology.
Contact: firstname.lastname@example.org, ext. 338
Jane Rosseth, LMFT
Jane joined Eliada in 2013 as a Licensed Clinician before stepping into the role of Lead Clinician. She holds an undergraduate degree in Art History from the University of North Carolina, and a MA Degree from Loyola Marymount University in Los Angeles, CA, in Marriage and Family Therapy and Clinical Art Therapy. Jane has been in the Mental Health field for 14 years, and has worked as a Therapist for children, adolescents, and families. She has provided services in outpatient, school, home, residential, and juvenile hall settings. Prior to Eliada, Jane served as Director of Community Based Services to another child service agency in NC. Jane is dedicated to trauma informed care approaches for students, staff, and Eliada programs.
Contact: email@example.com, ext. 312
Director of Education
Vicky Matthews supervises the educational experience of youth in PRTF and Day treatment. As a career educator Vicky has taught special education at both the middle and high school levels, and served as an Assistant Principal and Principal in Buncombe County Schools. She has a Master’s Degree in Behavior Disorders and an Education Specialist Degree in School Administration. After retirement from the public school system, Vicky found that she missed working with students and found her new home at Eliada in March, 2013. Vicky has one daughter, 3 cats, and 1 very spoiled dog. She loves music and enjoys singing in a music duo in local venues.
Contact: firstname.lastname@example.org, ext. 265
Director of Child Development
Tonia started working at Eliada in 1994 as a teacher, and remained a teacher for 13 years. She became the Assistant Director of Child Development for the next 12 years and became the Director recently in August 2018. Tonia loves working with all the children and being a support to the wonderful staff. She says, “The most rewarding part of my job is all the great hugs I receive daily from the children and knowing that they are loved and safe while in our care at Eliada.”
Tonia is married and loves mountain rides and great adventures. She has 3 grown children, 5 beautiful spoiled grandchildren and one little Chihuahua named Suzie who is the boss of the house.
Contact: email@example.com, ext. 349